Integrations / WhatsApp
Let Iconik agents answer guest and member inquiries and close requests on WhatsApp Business.
Overview
Iconik is an AI operating layer for hotels and private travel membership clubs. The WhatsApp integration connects your WhatsApp Business number so guests and members can message your property or club and get brand-accurate answers 24/7, upgrades, reservations, tier questions, and routine service, without waiting on a human queue.
You connect through Meta’s WhatsApp Business APIs. Iconik never stores your personal Meta login credentials; messages are processed only to serve the conversation and operate your configured agent.
How it works
- Receive and reply to WhatsApp messages through your Iconik agent.
- Resolve common requests with your knowledge base, CRM context, and reservation tools.
- Hand off to a human when the conversation needs escalation.
- Keep replies in your brand voice across languages and time zones.
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