SiteMinder

Connect SiteMinder so agents check live rates and availability and look up reservations from your channel manager.

Overview

SiteMinder is a hotel distribution and channel-management platform that keeps room inventory, rates, restrictions, and reservations in sync across OTAs, booking engines, and connected property systems.

Iconik connects during Forward Deployed onboarding so guest-facing agents can read live availability and rates, retrieve reservation details, and keep answers aligned with what SiteMinder is distributing, without asking guests to wait on a front-desk queue.

Credentials stay in your SiteMinder account. Iconik uses the connection only to operate your configured agent workflows (availability, rates, and reservation lookup), not for advertising or model training.

How it works

Authenticate against your SiteMinder property during technical discovery.
Search live availability and rates for the dates and room types guests ask about.
Look up existing reservations by confirmation details when members or guests need stay context.
Keep agent answers consistent with the same inventory SiteMinder pushes to your channels.

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